ZENSO TOUCH FAQ
PRODUCT & USAGE
What is ZENSO Touch Bot?
ZENSO Touch Bot is a portable, wearable neck massage device designed to help relieve everyday neck and shoulder tension through gentle, adjustable massage.
How does ZENSO Touch Bot work?
Simply place it comfortably around your neck, turn it on, and select your preferred massage level. Use it for 10–15 minutes or longer based on your comfort.
Is it safe to use?
Yes. ZENSO Touch Bot is made with soft, food-grade silicone and skin-safe materials. It includes adjustable intensity settings so you can control your experience.
Does it hurt?
No. ZENSO Touch Bot is designed to feel comfortable and relaxing. We recommend starting on the lowest setting and increasing gradually.
Who can use ZENSO Touch Bot?
ZENSO Touch Bot is suitable for most adults experiencing everyday neck or shoulder tension. If you have a medical condition, we recommend consulting a healthcare professional before use.
How long should I use it per session?
We suggest starting with 10–15 minutes per session. You may adjust duration and intensity to suit your comfort level.
Can I use it daily?
Yes. ZENSO Touch Bot is designed for regular use as part of your daily relaxation routine.
Is it loud?
No. ZENSO Touch Bot operates quietly and is suitable for use at home, at the office, or while relaxing.
PORTABILITY & DESIGN
Can I use ZENSO Touch Bot anywhere?
Yes. It is cordless, lightweight, and portable, making it easy to use at home, at work, or while traveling.
Is it adjustable?
Yes. ZENSO Touch Bot features adjustable intensity levels to match your personal comfort.
Will it fit me?
ZENSO Touch Bot is designed to comfortably fit most neck sizes. Its flexible design ensures a secure, comfortable fit.
MATERIALS & QUALITY
What materials is it made from?
ZENSO Touch Bot is made from high-quality, food-grade silicone and soft, durable materials designed for comfort and long-term use.
Is it waterproof?
ZENSO Touch Bot is splash-resistant but not fully waterproof. Do not submerge it in water.
POWER & CHARGING
How is it powered?
ZENSO Touch Bot is rechargeable and cordless.
How long does the battery last?
Battery life varies depending on intensity level, but a full charge typically supports multiple sessions.
How do I charge it?
Use the included charging cable and plug it into any standard USB power source.
SHIPPING & DELIVERY
Where do you ship from?
Orders ship from our partner fulfillment centers. Shipping location depends on availability and destination.
How long does shipping take?
Most orders arrive within 7–12 business days. You’ll receive tracking details once your order ships.
Do you ship internationally?
Yes. ZENSO Touch Bot ships to many international destinations.
RETURNS & GUARANTEE
What is your return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied, contact us for return instructions.
How do I start a return?
Simply reach out to our support team with your order number, and we’ll assist you.
Are returns free?
Return shipping costs may vary depending on location. Please contact support for details.
SUPPORT & ORDERS
How can I contact customer support?
You can reach us at bot@zensotouch.me
. Our team is happy to help.
Can I change or cancel my order?
Orders are processed quickly. Please contact support as soon as possible if you need to make changes.
Do you offer warranties?
ZENSO Touch Bot is covered by our quality guarantee and 30-day return policy.
PROMOTIONS & DISCOUNTS
Can I use more than one discount?
Only one discount can be applied per order unless stated otherwise.
Why didn’t my discount apply?
Please ensure you used the correct link or code at checkout. If you have issues, contact support.
IMPORTANT NOTICE
Is ZENSO Touch Bot a medical device?
No. ZENSO Touch Bot is not a medical device and is not intended to diagnose, treat, cure, or prevent any medical condition.